Completed 11:18:50 AM on 10/5/11 for eric
Score: 17% (80% required)
You got the following questions incorrect:
5. 10BaseT uses ____ connectors.
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Correct Answer(s):
- RJ-45
Explanation:
Ethernet 10BaseT cable uses RJ-45 connectors.
13. Which of the following are the steps required to install a USB peripheral assuming that Windows 2000 OS includes the device driver for that peripheral and that the USB ports are functional?
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Correct Answer(s):
- Plug in the device while the system running Windows 2000 will automatically recognize the device, install the drivers and activate the device.
Explanation:
USB is a hot-pluggable technology, plug in the USB\ndevice and Windows 2000 should automatically detect the device and install the\nappropriate drivers.
19. How many bits wide is the AGP Bus?
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Correct Answer(s):
- 32
Explanation:
AGP (Accelerated Graphic Port) is a 32-bit bus designed for the high demands of 3-D graphics.
20. The power supply fan fails, what component should be replaced?
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Correct Answer(s):
- The complete power supply
Explanation:
If the fan is not operational, check the fan connectors and wiring to ensure proper voltage. Usually, if the power supply fan is not functioning, it will be necessary to replace the power supply unit.
22. When a file is deleted in Windows where is it stored temporarily?
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Correct Answer(s):
- In the recycle bin
Explanation:
Files are stored in this area until the user "empties the trash" after which the files are deleted permanently.
23. In Device Manager, a red X through a device means:
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Correct Answer(s):
- The device has been disabled.
Explanation:
When a device is disabled in a hardware profile the Device Manager will display the device with a Red X through it.
24. You are a tech for a large company and are working at an employees desk when the phone rings, you should __________.
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Correct Answer(s):
- Answer it and say that the user is away from their desk at the moment
Explanation:
Answer the phone and tell them that the employee is away from their desk.
25. The first CPU with a 64-bit data bus was?
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Correct Answer(s):
- Pentium
Explanation:
The Pentium delivers 64-bit data path, effectively doubling the previous chip set speed. See http://www.intel.com/design/intarch/pentium/pentium.htm
26. Which of the following are good security tips for the administrator of a network? (Choose three)
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Correct Answer(s):
- Do not leave any old accounts on the network.
- Have an attack plan in place.
- Never attach a server to the Internet without a firewall.
Explanation:
Have a security plan in place, each of the above correct answers are an important part.
27. You had just made a bootable floppy and want to test it. You put the disk in the drive and restart the computer but it boots up to the Windows GUI. Why did this happen?
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Correct Answer(s):
- The BIOS is set to boot the hard drive first.
Explanation:
The system is trying to boot from the hard drive. Reconfigure the BIOS boot sequence setting to include the FDD in the boot sequence.
28. If your modem was working, but stops working properly after you update the driver, you can use . . .
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Correct Answer(s):
- Windows' Driver Rollback to return to the previous driver
Explanation:
If your modem was working, but stops working properly after you update the driver, you can use Windows' Driver Rollback to return to the previous driver.
29. Electrostatic discharge occurs when objects:
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Correct Answer(s):
- Have dissimilar electric potential
Explanation:
Electrostatic discharge is generated when two conductive materials possessing different electrical charges are brought close to each other and current flows from one material to the other. For more information on ESD refer to http://www.esda.org/aboutesd.html
30. You purchased a wireless residential gateway to share your broadband connection with your spouse and children. Your spouse’s PC uses a compatible wireless client device, while the children’s PCs use wired network adapters. What option must the gateway include so that you can connect all the PCs to the Internet?
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Correct Answer(s):
- Ethernet switch
Explanation:
Common options that most wireless residential gateways include are:\nPoint-to-Point Protocol over Ethernet (PPPoE)\nPort Address Translation (PAT)\nEthernet switching\nVirtual servers (a.k.a. Port Forwarding)\nPrint serving\nFail-over routing\nVirtual Private Networks (VPNs)\nConfigurable firewall
31. Which type of transmission uses analog communications to divide the cable into a series of channels?
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Correct Answer(s):
- Broadband
Explanation:
Analog is the transmission of a waveform that changes constantly over a wide range of values. This is a form of signaling called broadband signaling.
32. Three short beeps during POST indicates which of the following?
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Correct Answer(s):
- POST error - error code
Explanation:
If the POST completes successfully, it will be indicated by a single beep (or two on some Compaq system). Any other beeps indicate an error code.
33. A small credit card sized device that you carry around with you in order to gain access to secure systems is referred to as a:
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Correct Answer(s):
- Security token
just like a Navy Federal credit card attached to key chain, smaller version-RSA security token, Wells Fargo Business Banking payment online and Supervisor at VXI to login.
34. What permissions will be available on an NTFS drive attached to a MAC computer?
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Correct Answer(s):
- Read
Explanation:
When you try to access a HD formatted in NTFS from the MAC OS you can only read it.
35. The speed of transmission of a 10BaseT cabling system is ____.
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Correct Answer(s):
- 10 Mbps
Explanation:
The 10Base T system operates at 10Mbps and uses baseband transmission methods.
36. Which application on the client makes use of data stored on the server?
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Correct Answer(s):
- Front end.
Explanation:
Front end and Back end services refer to which machine is doing the processing. Front end means the application is being processed by the client and Back end means the server is doing the application processing.
37. You are speaking with a customer and acknowledging understanding, which of the following are you doing?
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Correct Answer(s):
- Active Listening
Explanation:
By acknowledging understanding you are actively listening to your customer’s concerns.
38. Where can the accessories menu be found in Windows XP?
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Correct Answer(s):
- Start> All Programs> Accessories
Explanation:
The Accessories menu lists games, calculator, defrag, scandisk as well as many other useful items.
39. Interpersonal communication skill is the ability to continually build credibility and believability into everything we communicate.
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Correct Answer(s):
- True
Explanation:
Interpersonal communication skill is the ability to continually build credibility and believability into everything we communicate.
40. You have a 4GB partition. In Windows 2000 professional what file systems can be used on this partition? (Choose two)
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Correct Answer(s):
- NTFS
- FAT32
Explanation:
FAT/FAT16 is not capable of handling a SINGLE 4GB partition.
41. What does defrag do?
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Correct Answer(s):
- Makes clusters contiguous.
Explanation:
Remember, files not stored in consecutive clusters are considered fragmented. The defrag utility rearranges the clusters in contiguous order.
42. You Hibernate your docked laptop at the office to save time when starting it back up at home. When you power it up at home you discover that while typing emails some of your keystrokes are misinterpreted by the system. For example when you type the letter O it appears as a 6, a P is a *. What is the quickest way to fix this?
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Correct Answer(s):
- The Function (Fn) Num Lock is on. Turn it off.
Explanation:
The keyboard Num Lock was set to ON by the external keyboard used by the docking station. Hibernation preserved this setting. Although restarting the machine will fix this, it is quicker to simply turn it off.
43. Which of the following form factors is recognized for both cases and motherboards?
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Correct Answer(s):
- ATX
Explanation:
The ATX form factor is universally accepted as both a case and motherboard standard.
44. You have a customer who wants to setup personal area wireless printing for his laptop, which of the following technologies’ are available? Pick 2
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Correct Answer(s):
- Bluetooth
- Infrared
Explanation:
Both Bluetooth and Infrared are used for personal area networks which will allow for wireless printing from a laptop.
45. You service PCs. You've just returned a customer's call, asking "What can I do for you?" The customer responds angrily, "You can fix this thing once and for all, or come and get it out of here!" Given that you possess the appropriate technical skills along with good people skills, which skill would you use first?
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Correct Answer(s):
- People
Explanation:
Clearly the customer is agitated and may have had his problem mishandled earlier in some way. The first order of business is to regain the customer's faith in you and your company. Then fix his machine "once and for all".
46. How many channels must exist between two 802.11b frequency bands in order to avoid channel overlap?
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Correct Answer(s):
- 4
47. Which of the following types of networks require the user to remember multiple passwords to access shared resources?
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Correct Answer(s):
- Peer-to-Peer.
Explanation:
Peer-to-peer networking disadvantages\n·The inefficiency of peer networks increases rapidly beyond approximately 12 users\n·The overall network security is limited\n·Usually requires a password to remember for each shared resource\n·No centralized management of resources. Increases the risk of data loss or compromise of proprietary information\n·More complex procedure for maintaining backups\n
48. The term FireWire can be used interchangeably with which other specification listed below?
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Correct Answer(s):
- IEEE 1394
Explanation:
The term FireWire is synonymous with the IEEE 1394 specification.
49. What is the fastest all purpose bus?
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Correct Answer(s):
- PCI
Explanation:
PCI is the fastest all purpose bus.
50. Which choice is a valid speed for RDRAM or Rambus RAM?
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Correct Answer(s):
- 800 MHz
Explanation:
Rambus RDRAM transfers data at the rate of 800 MHz.
51. Which of the following files represents the Windows XP version of the command prompt?
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Correct Answer(s):
- Cmd.exe
Explanation:
In NT the program that runs the command prompt is Cmd.exe
52. Your antivirus software has detected a boot sector virus. Which of the following commands could you use to repair the system?
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Correct Answer(s):
- FIXBOOT
Explanation:
Start the recovery console. To repair a damaged Boot Sector at the command prompt, type FIXBOOT and press Enter. Then answer "Y".
53. What is the command file used to bring up the registry editor in Windows 2000? (Choose two)
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Correct Answer(s):
- Regedit
- Regedt32
Explanation:
This utility should be used with caution, improper editing of the registry can cause the Windows operating system to stop operating.
54. The Windows 2000 ____ feature, which can only be used with NTFS, uses a public key encryption scheme to encrypt files and folders.
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Correct Answer(s):
- EFS
Explanation:
The Windows 2000/XP Encrypted File System incorporates public key encryption to enable users to create private files that can't be read be other users.
55. Your Windows XP laptop's Processor speed decreases when you unplug it from your desktop to take it outdoors. What is the problem?
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Correct Answer(s):
- The ACPI has reduced the voltage to the processor to conserve the battery.
Explanation:
Depending on the Power profile in use Windows will adjust the display, processor, and other systems to match the power source. By default these systems reduce brightness and processor speed when running on batteries.
Advanced Configuration and Power Interface
56. Which device should not be plugged in to a UPS?
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Correct Answer(s):
- A laser printer
Explanation:
UPS devices contain batteries with enough power to run your PC for a few minutes so you can shut it down safely. They are not equipped to handle the power requirements of a Laser Printer or other high voltage devices, which will exhaust their charge very quickly.
57. What form of connector does an analog modem use?
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Correct Answer(s):
- RJ-11
Explanation:
Analog modems use the RJ-11 connector. This is also known as the\ncommon telephone connector.
58. PCI is an acronym for?
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Correct Answer(s):
- Peripheral component interconnect
Explanation:
PCI is an acronym for Peripheral Component Interconnect. Remember, PCI bus slots are commonly used today and in some systems are the only adapter card bus slots available. Motherboards can have up to 6 of these short white slots.
59. A dot matrix printer is printing erratic, faint or uneven. Which action would you take to correct the problem?
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Correct Answer(s):
- Replacing the ribbon
Explanation:
The print ribbon is worn out and needs to be replaced.
60. The most common FDDI cabling system is ____.
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Correct Answer(s):
- Fiber-optic
Explanation:
FDDI Transmission Media. FDDI uses optical fiber as the primary transmission medium, but it also can run over copper cabling.
61. To what specification does a bi-directional parallel cable conform?
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Correct Answer(s):
- IEEE 1284
Explanation:
There are four different types of Parallel ports, SPP (Standard Parallel Port, Bi-directional, EPP (Enhanced Parallel Port), and ECP (Enhanced Capabilities Port). Each of these is identical in appearance. The difference has to do with how data is sent. SPP, can only send data to the printer, it cannot receive information back. Go here for more about the IEEE 1284 specification: http://www.fapo.com/1284int.htm
62. 'Memory Overflow' error message can be overcome by: (Choose 3)
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Correct Answer(s):
- Reducing the resolution of the print job
- Reducing RET
- Adding RAM to the printer
Explanation:
This message means that the printer cannot handle the job in its own RAM space. Reduce resolution or RET or add RAM to the printer.
63. On today's motherboards the Southbridge chipset controls the communication between the processor and which of the choices given? (Choose two)
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Correct Answer(s):
- USB bus
- Serial Ports
Explanation:
The Northbridge chipset controls communications between the CPU, memory, PCI and AGP busses. The Southbridge actually uses the PCI bus to handle the I/O ports, USB and the IDE controller.
64. Name two kinds of laptop memory.
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Correct Answer(s):
- SODIMM
- MicroDIMM
Explanation:
Laptops can use 172-pin 64-bit Small Outline Dual-In-Line. MicroDIMM Double Date Rate synchronous DRAM Module for notebook applications and SODIMM in both 144 and 200 pin modules.
65. You have just completed a clean installation of Windows 2000 and have removed the installation CD from the drive. When you restart the system you receive the following error message, "Can't find bootable CD-ROM device." Which of the following would you do to correct the problem?
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Correct Answer(s):
- Change the BIOS boot sequence
Explanation:
The system is trying to boot from the CD-ROM, and it is not trying to boot from the hard drive at all. We must reconfigure the BIOS boot sequence setting to include the hard drive in the boot sequence.
66. The electrical connection between the docking station and a laptop computer is (Choose 2) :
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Correct Answer(s):
- Used as a surge suppressor
- Specific only to that manufacturer
Explanation:
The electrical connector between the docking station and the portable\nworks like a surge suppressor and is manufacturer specific: you must have the correct docking station for each specific portable computer brand.
67. You have just installed a modem card into your Windows XP computer, which of the following is true about the installed modem? The modem will be on . . .
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Correct Answer(s):
- the first available COM port
Explanation:
When Windows XP installs a Modem, it installs it onto the next available COM port.
68. By default, what ID is a SCSI adapter usually set to?
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Correct Answer(s):
- 7
Explanation:
Remember the general rules:\nThe boot disk is usually set to ID 0.\nThe host adapter is usually set to ID 7. Find out more at: http://www.scsischool.com/\n
69. How can you create a mapped drive in XP?
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Correct Answer(s):
- My Documents>Tools
Explanation:
To create a mapped drive go to Tools>Map Network Drive. Then enter the UNC path to the share.
70. When Intel classifies CPUs as M class it signifies that the chip was designed especially for which purpose listed?
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Correct Answer(s):
- Mobile
Explanation:
Intel's M class processors are designed for laptops and other mobile computing devices. They run cooler and use less power.
71. Which statement is true concerning wireless LAN SSIDs?
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Correct Answer(s):
- The client and access point SSIDs must match.
Explanation:
Open System authentication is a method of null authentication and is specified by the IEEE 802.11 as the default setting in wireless LAN equipment. Using this method of authentication, a station can associate with any access point that uses Open System authentication based only on having the right service set identifier (SSID). The SSIDs must match on both the access point and client before a client is allowed to complete the authentication process
72. Which of the following are characteristic of a peer to peer networking? (choose two)
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Correct Answer(s):
- Computer acting as both client and a server.
- Limited number of computers involved.
Explanation:
A peer-to-peer network should only contain a limited number of computers, typically not more than 10. All computers are peers acting as both clients and servers. There is no dedicated server.
73. By using the Add/Remove Hardware control panel in Windows 2000 you can (choose2)
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Correct Answer(s):
- remove a device driver
- troubleshoot a device
Explanation:
Add/Remove Hardware Wizard is accessed from Control Panel and can uninstall a device driver or troubleshoot an existing device. Remember also that you can configure new hardware from this applet.
74. What utility can be used in all Windows versions to terminate a process that is not responding?
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Correct Answer(s):
- Task Manager
Explanation:
By pressing CTRL + ALT + DEL in any Windows OS you can access the Task Manger utility in order to end any non-responsive programs.
75. Given that the native resolution for XGA is 1024x768, what is the native resolution for UXGA?
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Correct Answer(s):
- 1600x1200
Explanation:
1280x720 is WXGA\n1400x1050 is SXGA+\n1680x1050 is WSXGA+\n1600x1200 is UXGA\n1920x1200 is WUXGA
76. To provide a continuous source of uninterrupted power to the server you would use a:
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Correct Answer(s):
- UPS
Explanation:
An uninterruptible power supply (UPS) is a device that has a battery, power\nconditioning and surge protection built in. An UPS is designed to be\nconnected to the servers and other critical elements of the network on a full\ntime basis. \n
77. You can only connect with a maximum speed of 28.8Kbps with a 56Kbps modem. The Internet Service Provider (ISP) only uses V.90/X2 modems with 56Kbps service. What should you do to correct the problem?
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Correct Answer(s):
- Check the internet for the latest v.90 updates for the modem.
Explanation:
Old modem drivers could cause the modem to run at less than optimal speed. Make sure that you have the latest drivers for the modem.
78. Which of the following devices would indicate a good fuse?
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Correct Answer(s):
- An ohmmeter
Explanation:
You are measuring the continuity of the wire in the fuse. Use the ohms scale, or an ohmmeter to do this. A good fuse will produce a value of 0.00 ohms.
79. Indicate the BNC Connector. Click Show Exhibit to start. [tgt=1-15.tgt]
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Correct Answer(s):
-
Explanation:
10BASE-2, also known as ThinNet, is an inexpensive RG-58 shielded coax cable. ThinNet supports a maximum of 30 nodes and a maximum length of 185 meters per segment. ThinNet uses a BNC (Bayonet Neill-Concelman) connector
80. Intel's Single Edge Contacts (SEC) design contains both a CPU and a __________?
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Correct Answer(s):
- L2 Cache
Explanation:
The SEC design contains the CPU and a L2 cache.
81. Which of the following video interfaces would you use for a PC gamer?
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Correct Answer(s):
- PCIe
Explanation:
PCIexpress is currently the best video interface available for the PC platform.
82. Which security scenario is more restrictive?
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Correct Answer(s):
- User level access.
Explanation:
Remember that an administrator centrally controls user level access.
83. When a parallel port communicates information to a device how is it done?
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Correct Answer(s):
- 1 byte at a time
Explanation:
When using a parallel port, the computer sends the data 1 byte at a time (8 bits in parallel, as opposed to 8 bits serially as in a serial port). With each byte sent out, it sends a handshaking signal so the printer can latch the byte.
84. Which of the following are important troubleshooting questions to ask a user when you are collecting information about a problem? (Choose two)
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Correct Answer(s):
- What were you doing when the issue began?
- When did this issue begin?
Explanation:
In order to determine what caused the problem, ask when the issue occurred and what was done immediately before it occurred.
85. Which of the following would be used to make certain that a newly installed device on Windows XP is functioning properly?
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Correct Answer(s):
- Device manager.
Explanation:
The Device Manager can be used to check the status of a newly installed device in order to check if it is working properly.
86. Why do new laptops ship with a thin foam pad between the keyboard and the LCD panel?
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Correct Answer(s):
- It keeps the keys from scratching the display.
Explanation:
Once it leaves the factory almost anything can happen to a laptop. The foam pad protects the display.
87. You have a Laptop that powers off whenever the AC power cord is disconnected, which of the following will you do?
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Correct Answer(s):
- Replace the battery
Explanation:
If a laptop does not run with an AC power cord, check the battery.
88. To ensure proper disposal which of the following items should be recycled?
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Correct Answer(s):
- All of these
Explanation:
Always try to recycle PCs and their components to protect the environment preserve our resources. These items contain materials that are hazardous to the environment including phosphorus and PCBs. The silver, copper, aluminum, and plastic can all be reused.
89. When replacing a power supply which of the following would you use to determine a replacement unit?
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Correct Answer(s):
- Wattage
Explanation:
Power supply voltage is switchable. The wattage should be greater or equal to the unit being replaced.
90. How many 168 Pin DIMMs are necessary per memory bank?
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Correct Answer(s):
- 1
Explanation:
A single 168 Pin DIMM is used for every memory bank
91. Two methods for recovering from a forgotten BIOS password are:
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Correct Answer(s):
- Removal of the CMOS battery
- Short the CMOS with a jumper
Explanation:
BIOS passwords are stored in the CMOS chip so either remove the battery temporarily or use a jumper to short it. Remember, that these steps will erase the entire contents of the BIOS.
92. Which priority settings are set for the SCSI ID number? (Choose two)
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Correct Answer(s):
- 0 highest
- 15 lowest
Explanation:
The highest-priority ID on the SCSI bus is 7. You normally assign this ID to the host adapter. Next in priority, from highest to lowest, are IDs 6-0 and then 15-8. So 0 has higher priority than 15.
93. Opening up the computers power supply is a good procedure.
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Correct Answer(s):
- False
Explanation:
As an A+ technician, do not take the cover off a power supply, as there is voltage and current in capacitors that will hold their charge for a long period of time. This charge could cause bodily injury to the technician or even prove fatal.
94. You want to transfer data securely over a WAN, how can this be accomplished?
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Correct Answer(s):
- Encrypt Data before sending
Explanation:
Remember, with encryption you can safely send data with the expectation that only the intended recipient will be able to read it.
95. How many Type III PCMCIA devices will fit in a typical laptop slot?
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Correct Answer(s):
- One
Explanation:
Most laptops have two Type II slots, one on top of the other. When a Type III card is used, it will physically take up both slots, although only use one of the connectors.
96. The minimum system requirements for Windows Vista Ultimate are 800 MHz processor and 512 MB of system memory, 20 GB hard drive with at least 15 GB of available space and Support for Super VGA graphics as well as a CD-ROM drive.
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Correct Answer(s):
- True
Explanation:
This is true.
97. For a new laptop battery to be most effective it is recommended that it be fully charged and fully discharged several times.
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Correct Answer(s):
- True
Explanation:
For a new laptop battery to be most effective it is recommended that it be fully charged and fully discharged several times.
98. Which files will be present in the root directory of the system partition on a Windows XP based system?
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Correct Answer(s):
- NTLDR, BOOT.INI, NTDETECT.COM
Explanation:
NTLDR, BOOT.INI, NTDETECT.COM are required files for a successful start on a Windows NT/2000/XP/.NET system..
99. Your company has responded to an increased level of support calls by allowing employees to handle help calls from their homes on evenings and weekends by accessing the customer database online. The employees are supplied with wireless laptops, wireless routers, and DSL connections at the home location. All devices were installed and properly configured by professional technicians. One employee complains of an intermittent internet connection. You question the employee further and determine the problem occurs only just before lunch and before their afternoon snack of fresh popcorn.\nFrom the choices below, where would you suspect the likely cause of the problem to be?\n
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Correct Answer(s):
- Microwave oven interference
Explanation:
Microwave ovens operate in the 2.4 Ghz frequency band and can have considerable impact on network performance.
100. Windows 2000 Backup Utility allows backup to ____.
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Correct Answer(s):
- tapes, zip drives, and recordable CD ROMs
Explanation:
Windows 2000 backup utility uses several different types of media to make backups including tapes, zip drives, and recordable CD ROMs.
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