http://www.cbtnuggets.com/it-training-videos/series/ctia_aplus_2009
1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer components
1.2 Detect problems, troubleshoot and repair.replace personal computer components
Storage HDD SATA PATA Solid state FDD Optical drives CD, DVD, RW , Blu-Ray Removable External Motherboards Jumper settings CMOS battery Advanced BIOS settings Bus Speeds Chipsets Firmware updates Sockets types Expansion slots Memory Slots Front panel connectors I/O ports Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC, Modem, PS/2 Power Supplies Wattages and Capacity Connector types and quantity Output voltage Processors Socket Types Speed Number of cores Power consumption Cache Front side bus 32bit vs 64bit Memory Adapter cards Graphics cards Sound cards Storage controllers RAID cards (RAID array - levels 0, 1 , 5) eSATA cards I/O cards Fireware USB Parallel Serial Wired and wireless network cards Capture cards (TV, video) Media reader Cooling systems Heat sinks Thermal compound CPU fans Case fans |
1.3 Install, Configure, detect problems, troubleshoot and repair/replace laptop components
Components of the LCD including inverter, screen and video card Hard drive and memory Disassemble processes for proper re-assembly Document and label cable and screw locations Organize parts Refer to manufacturer documentation Use appropriate hand tools Recognize internal laptop expansion slot types Upgrade wireless cards and video card Replace keyboard, processor, plastics, pointer devices, heat sinks, fans system board, CMOS battery, speakers |
Subpages (1): 1.4 Select and use the following tools
1.5 Given a scenario, detect and resolve common printer issues
Symptoms
1.5 Given a scenario, detect and resolve common printer issues
Symptoms
Paper Jams
Blank paper
Error Codes
Out of memory
Lines and smearing
Garbage printout
Ghosted image
No connectivity
Issue Resolution
Replace Fuser
Replace drum
Clear paper Jam
Power Cycle
Install maintenance Kit (Reset page count)
Set IP on printer
Clean printer
2.1 Select the appropriate command and options to troubleshoot and resolve problems
MSCONFIG DIR CHKDSK (/F /R) EDIT COPY (/a /v /y) xCOPY FORMAT IPCONFIG (/all, /release, / renew) PING (-t, -l) MD /CD / RD NET TRACERT NSLOOKUP [COMMAND NAME] /? SFC |
2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP, Vista and Windows7)
User files locations User profile and program files System file locations Fonts Temporary files Program files Offline files and folders |
2.3 Select Use System utilities / tools and evaluate the results
Disk Management tools DEFRAG NTBACKUP Check Disk Disk Manager Active, primary, extended and logical partitions Mount points Mounting a drive FAT32, NTFS, FAT64 (ex FAT External hard Drives Flash drives Drive status Foreign drive Healthy Formatting Active unallocated Failed Dynamic Offline Online System monitor Administrative tools Event Viewer Computer Management Services Performance Monitor Device Manager Enable Disable Warnings Indicators Task Manager Process list Resource usage Process priority Termination System restore Remote Desktop Protocol (Remote Desktop / Remote Assistance) Task Scheduler Regional settings and language settings |
2.4 Evaluate and resolve common issues
Operational Problems Windows specific printing problems Print spool stalled Incorrect / incompatible driver / form printing Auto-restart errors Bluescreen error System lock-up Devices drivers failure (input/output devices) Application install, start or load failure Service fails to start Error Message and Conditions Boot Invalid boot disk Inaccessible boot drive Missing NTLDR Startup Device /service failed to start Device / Program in registry not found Event viewer (error in the event log) System Performance and Optimization Aero settings Indexing settings UAC Side bar settings Startup file maintenance Background processes |
3.1 Troubleshoot client-side connectivity issues using appropriate tools
TCP/IP settings Gateway Subnet mask DNS DHCP (dynamic vs static) NAT (private and public) Characteristics of TCP/IP Lookback addresses Automatic IP addressing Mail Protocol settings SMTP IMAP POP FTP settings Ports IP Addresses Exceptions Programs Proxy settings Ports IP Addresses Exceptions Programs Tools ( use and interpret results) Ping Tracert Nslookup Netstat Net Use Net /? ipconfig telnet SSH Secure connection protocols SSH HTTPS |
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