Flashcard

QUESTION 361 Which of the following is the BEST environment to use when scanning for viruses? A. Safe Mode with Networking B. Last know Good Configuration C. Debugging Mode D. Safe Mode	D
QUESTION 362 Which of the following commands will make exact duplicates of files and directory trees? A. TREE B. XCOPY C. COPY D. DISKCOPY	B
QUESTION 363 Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor? A. Anti-static pad B. Anti-static wrist strap C. Rubber gloves D. Multimeter	B
QUESTION 364 A user receives an error message stating, 'Invalid Boot Disk' after restarting their system. Which of the following is the FIRST thing the technician should check? A. If a blank hard drive has been installed B. If a non-bootable disk is the floppy drive C. If the system has suffered a power failure D. If the system has an unauthorized administrator account	B
QUESTION 365 Which of the following switches is used to start System File Checker immediately? A. SFC /SCANONCE B. SFC /SCANNOW C. SFC /REVERT D. SFC /SCANBOOT	B
QUESTION 366 A user has just installed an application that is causing system instability and lock-ups and is not allowing a clean uninstall. To resolve this issue, the technician should: A. power cycle the system completely. B. run an on-demand virus scan. C. perform a system restore. D. check the installation event logs.	C
QUESTION 367 A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check? A. The system's local time settings B. The system's O/S version and patch status C. The system's network configuration D. The mail server's configuration	A
QUESTION 368 A user states that their system performance is slow and documents are taking longer to save and open. The hard drive passed diagnostics, and there is no strain on the system's memory. Which of the following actions should the technician take NEXT? A. Reinstall the application B. Reinstall the OS C. Run disk defragmenter D. Replace the RAM	C
QUESTION 369 A technician has noticed that all print-outs from a particular printer have a repeating pattern where the ink's opacity is different. Which of the following should the technician check? A. The fuser B. The print drivers C. The data cable D. The toner	A
QUESTION 370 Which of the following actions should a technician take when installing a maintenance kit to avoid further alert messages? A. Update the print drivers B. Reset the page count C. Replace the power cable D. Power cycling before and after install	B per HE:  D
QUESTION 371 Users have stated that all their printouts from a networked printer consist of random characters. The technician should: A. perform a virus scan. B. replace the fuser. C. reinstall the printer drivers. D. reinstall the printer firmware.	C
QUESTION 372 A new network printer was installed at a company. Now no one can access the network printer and one user is unable to access network resources. Which of the following is the MOST likely problem? A. The ARP table has been corrupted. B. The printer has outdated firmware. C. The printer was assigned an IP address already in use. D. The printer has a faulty network interface card.	C
QUESTION 373 Failing to clean or properly maintain a printer's transfer rollers will likely result in: A. power supply overheating. B. paper jamming. C. automatic power cycling. D. print spooler corruption.	B
QUESTION 374 Which of the following commands will perform a full disk check, including free space, when fixing corrupt sectors and transferring data on a NTFS-formatted hard drive? A. CHKDSK /R B. CHKDSK /F C. CHKDSK /C D. CHKDSK /I	A
QUESTION 375 Which of the following commands would verify the health of the sectors on a hard drive and recover data on damaged sectors? A. TRACERT B. SFC C. CHKDSK D. NSLOOKUP	C
QUESTION 376 A technician finds that a system is getting a 169.254.0.x address when an IPCONFIG is performed. This shows that the system is: A. not getting an IP address from the DHCP server. B. set up as a network repeater. C. incorrectly configured to the DHCP server. D. configured correctly for a static IP address.	A
QUESTION 377 Which of the following examines recent alerts and errors relating to system applications? A. Event Viewer B. Task Manager C. System Update D. System Restore	A
QUESTION 378 A user states that their machine will not boot due to blue screen errors. The technician wants the most complete data regarding the errors. The technician sets the hard drive settings to slave in the affected drive and debugs the: A. registry hives. B. minidump files. C. temp files. D. system pagefile.	B
QUESTION 379 A user's machine has been infected with a virus. After running a scan, the threat was unable to be removed completely. The system contains licensed applications, so a re-image is the last resort. The NEXT step the technician should take is: A. modify the system hostfile. B. install a second antivirus scanner and run it alongside the first. C. boot into safe mode and run the antivirus scan again. D. remove all DLLs in the system directory.	C
QUESTION 380 A technician is troubleshooting a network and wants to test the path to a networked device. Which of the following commands should be used? A. TRACERT B. IPCONFIG C. TELNET D. PING	A